Application Support Analyst



Work type:

Full Time


Information & Communication Technology


CBD location, ASAP start

Job reference:


Start date:


Contact email:


Carly Llorente

Opportunity for two Application Support Analysts to join this Retail Energy company to manage their Retail Technology Applications, in conjunction with the related third-party vendors.

These roles will cover incident and problem management covering administration and maintenance tasks associated with the applications.

Key accountabilities 
  • Ownership of raised Retail Technology incidents through to resolution
  • Triaging, troubleshooting, and escalating system application issues in an effective and timely manner
  • Daily management of support queues and prioritisation of support requests
  • Lead incident investigations, implement work-arounds and solutions
  • Continuous assessment of Application monitoring to ensure that agreed Service Levels are met
  • Assist with required technology audits, both internal and regulatory
Skills and experience
  • Previous experience in a similar role supporting customer-facing applications (2-5 years)
  • Experience with customer service management and service desk platforms
  • Exposure to ITIL 
  • High standard of communication skills (verbal and written)
  • Excellent problem-solving skills
  • Experience working with 3rd party vendors
  • Previous experience in billing systems / applications advantageous
To secure one of these roles apply now, or contact Rebecca on 9236 7736 for further information. 

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