Business Systems Support Manager



Work type:

Full Time


Call Centre & Customer Service Consulting & Strategy Information & Communication Technology


$100000.00 per annum

Job reference:


Start date:


Contact email:


Fuad Al Habshee

Are you keen to be part of the global outsourcing business that provides solutions that help to reshape and refine their customer journey?

Our exclusive client is currently looking for a subject matter expert with solid experience in support, process and product management for their line of business systems, including but not limited to Reporting Matrix (Time & Attendance), My Career (Document Management), Radar (Leave Management) and PageUp (Recruitment).

What you will be doing:
  • Manage and support the integration and transfer of data between business systems
  • Support and update incentive tools and processes to reflect the business requirements
  • Maintain system documentation, processes and procedures
  • Prepare reports and evaluate systems efficiency and utilisation
  • Troubleshoot, resolve and escalate issues with internal and external vendors and stakeholders
  • Provide assistance in the design, development, and maintenance of various system applications
  • Analyse and recommend processes, procedures and product enhancements to improve product and process efficiency
  • Maintain application hygiene and manage product developments or enhancements
  • In coordination with client's IT Security Officer, establish and ensure that appropriate security controls over systems are maintained
  • Work with internal and external stakeholders in implementation of projects and initiatives
  • Ensure all incidents, service requests and changes are managed in a timely and accurate manner with escalations and status communicated effectively
What do you need to succeed:
  • Experience with system implementation, testing & troubleshooting (desirable)
  • Knowledge of WFM Systems (desirable)
  • Understanding of SQL (desirable)
  • Knowledge of ACD (desirable)Understanding of payroll system (desirable)

If you want to be part of this adventure, click 'apply now' and forward an updated copy of your CV to

Alternatively, please feel free to contact Fuad Al Habshee on 03 9236 7720.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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