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Customer Operations Specialist/ Supply Chain & Logistics



Work type:

Full Time


Call Centre & Customer Service


$55000.00 - $65000.00 per annum

Job reference:


Start date:


Contact email:


Flavia Gentile

About the position...

An amazing opportunity has become available for an enthusiastic Customer Operations Specialist / Supply Chain professional to join the busy Brisbane team. The position will appeal to someone who is methodical, enjoys a challenge, has the ability to multi-task, and thrives in what can be at times a fast paced environment.
You will be working with a team who are friendly, approachable and supportive.  The team understands the importance of Supply Chain to internal customers and to our client, work together to get the job done and are very proud of their work and the importance of their job in the business.
As a Customer Operations Specialist, it will be your job to manage the order setup and delivery process of goods and services for our client. This is a pivotal team role which is a conduit between local Project Managers and suppliers. In addition to this, you will be required to liaise between other planners, customer service, warehousing and finance. Your responsibilities may include:
  • Process sales orders & contracts using tools such as SAP and SharePoint
  • Monitor open orders, billing, inventory and other key reports
  • Goods receipt processing for customers orders as required
  • Organising and tracking delivery of equipment both from the vendor or our warehouse
  • Purchasing via vendor online ordering tools and other supporting systems
  • Updating and maintain records through the lifecycle of each order
  • Looking after reverse logistics, return and RMA process through suppliers
  • Managing invoicing and related issues including credits
  • Other duties as required
About you...
We are looking for someone who works well in a team environment, maintains a customer focus at all time, and has the capacity and desire to constantly learn.   You will be a skilled analyst with great communication skills, willing to adopt new technologies and to step out of the box to solve problems when they arise. 
Hardworking and enjoys building working relationships both internally and externally with suppliers and vendors is a must.   Great time management, organization and the ability to multi-task is essential.
An understanding of Sale order processing, Vendor purchase orders, Despatch requests and Invoicing, and intermediate knowledge of Microsoft word, Excel and Outlook are required.  A highly motivated and positive attitude is essential to this role as working within the Supply Chain industry can often be very demanding and challenging. The role involves problem solving and analytics as well as the ability to be able to communicate both verbally and in writing in a clear and concise manner.

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