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Customer Relations Officer

Location:

New South Wales

Work type:

Contract

Classification:

Call Centre & Customer Service

Salary:

$250.70 per day

Job reference:

JO-1905-530407

Start date:

2019-05-20

Contact email:

jessica.abboud@talentinternational.com

Advertiser:

Jessica Abboud

Talent International are currently recruting for an experienced Customer Relations Officer to work for a NSW Government client based in Sydney CBD. This position is a 12 month contract and is paying a daily rate of $250.70 per day + super.

Primary purpose of the role:
  • The primary purpose of the role is to deliver a high level of customer service to users of the Taxi Transport Subsidised Scheme (TTSS) and Wheelchair Accessible Taxi Driver Incentive Scheme (WATDIS) schemes by responding to customer enquiries, processing applications, processing invoices, data management and monitoring compliance.
Key Responsibilities: 
  • Process applications through all stages from receipt of forms to archiving of records including data capture so that eligibility, entitlements and payments can be processed in a timely manner.
  • Order new and manage replacement (damaged, lost, stolen) and surrendered docket books or payment cards.
  • Monitor the veracity of applicant claims and assist in the analysis of entitlement usage and investigation of suspected errors, abuse or fraud to support compliance with concession scheme Terms and Conditions.
  • Assist with the analysis and preparation of compliance, financial and statistical reports relating to the Scheme(s) to provide updates and to communicate potential issues for escalation and resolution.
  • Reconcile invoices relating to the administration of the Schemes including payment of Interstate
  • dockets and NSW dockets used interstate to ensure all payments are up to date and correct.
  • Provide relevant information to assist with reviews of appealed TTSS dockets and WATDIS payments.
  • Draft advice and correspondence in response to requests/complaints from applicants/participants, the Minister's office and other stakeholders to ensure high level of customer service and attention.
  • Undertake project tasks connected with the Unit's continuous improvement program to support the implementation of improvements to the management of the TSS and WATSID schemes.
Essential Requirements:
  • Strong customer service background
  • Government sector experience would be advantageous
  • Excellent communication and interpersonal Skills
  • Good attention to Detail
  • Good computer literacy Skills
  • Available immediately 
If you can demonstrate all the above, then please apply now. For further information, you may contact Jessica Abboud for a confidential discussion. 
 

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