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Customer Service Advisor - Call Centre

Location:

New South Wales

Work type:

Contract

Classification:

Call Centre & Customer Service

Salary:

Competitive

Job reference:

JO-1906-531173

Start date:

2019-06-14

Contact email:

anna.au@talentinternational.com

Advertiser:

Anna Au

Customer Service Advisor - Call Centre
Parramatta
6 Months Contract


Talent International is working in partnership with a large government organisation to assist in sourcing a 'Customer Service Advisor - Call Centre'.


Key Responsibilities:
  • Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
  • Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
  • Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
  • Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
  • Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
  • Ability to confidently use multiple technology platforms and databases
  • Must adhere and meet to Contact Centre KPI's on a daily and monthly basis


Key Criteria:
  • Strong commitment to customer service
  • Display resilience and courage
  • Manage self, including accountability and initiative
  • Communicate effectively
  • Think and solve problems
  • Strong technical experience, with the ability to use multiple technology platforms and databases

Essential Requirements:
  • Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm


If you would be interested in this role please submit your application & cover sheet in Word format only by clicking the "APPLY NOW" button below or anna.au@talentinternational.com
 

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