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Desktop Analyst - Windows 10


Australian Capital Territory

Work type:



Information & Communication Technology


$40.00 - $50 per hour

Job reference:


Start date:


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Steven Jobson

As part of a deployment of Windows 10, our client requires professional, energetic and self-motivated desktop resources to work with the existing IT services vendor and the project team to provide a high level of service and support.
You will be the technical escalation for the IT Service Desk for issues related to the new platform.  You will be responsible for assisting with incident management and request fulfilment for staff where you will be the face of the new solution and required to be positive and energetic in the delivery.

Duties will include the following:
  • Queue management
  • Win 10 System Administration
  • Build and preparation of Windows 10 devices for deployment
  • Desktop Support
  • Basic user training
  • Application Support including Office 2016
  • Knowledge Base Development
  • Vendor Management for third party work
  • Responsibility for compiling and troubleshooting issues before progressing to Tier 3 teams.

Due to security requirements, you must have a current security clearance to a minimum level of NV1.

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