Desktop Support Analyst


Western Australia

Work type:



Information & Communication Technology


Competitive salary on offer

Job reference:


Start date:


Contact email:


June Chua

The Client and Role:

Our client, an industry leading employer of choice, who are based close to major transport links and with onsite parking, are seeking the skills and experiences of a Desktop Support Analyst - Level 3 for an initial 2 week contract to cover some extended leave. 

Key to this position will involve, desk-side user support, including building and deploying PCs using SCCM as well as monitoring performance and availability of technology systems and services, identifiying problem areas, proposes and implementing solutions to enhance these technology systems and services.

Day to day requirements:
  • General user account management involving Active Directory, Exchange and internal business system applications.
  • Be the main escalation point for Service Delivery Analysts.
  • Carrying out extensive desk-side user support, including building and deploying PCs using SCCM.
  • General maintenance of system applications to recommended security standards.
  • Working in accordance with SLA's and Operational Level Agreements.
  • Continuously developing and sustaining effective working relationships with a variety of user groups.
  • Providing 2nd level support for technology systems and services on a rostered basis.
  • Installing, maintaining and supporting technology services to set requirements.
  • Providing a consisten and high level of customer service to all customers users within the business.

Essential experience required
  • Broad and extensive background as a Desktop Support Analyst from levels 2 to 3 within an enteprise corporate environment, with experience being the main contact/escalation point for all Service Officers within the team. 
  • Possession of ITIL Foundation Certificate.
  • Experience in the use of ticket tools/ITSM tools such as Remedy/ServiceNow.
  • Commercial use and background building and deploying PC's using SCCM.
  • Demonstrated advanced knowledge and experience of the installation and administration of IT hardware and software technologiesWhat's in it for you?Long term contract. 
  • Great work culture. 
  • Ability to work your way up. 
  • Be a part of an enterprise wide client network.


If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to James Hardley by clicking the "APPLY NOW' button.

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