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Desktop Support Analyst - Level 1


New South Wales

Work type:



Information & Communication Technology


$30 - $32 per hour

Job reference:


Start date:


Contact email:


Pinki Verma

  • NSW Government Client
  • 5-month contract with a strong possible extension thereafter
  • Multiple locations available - North Sydney, St. Leonard, Chatswood, or Parramatta.

Talent International is working in partnership with a large government organisation to assist in sourcing an experienced Desktop Support Analyst Level 1 provides onsite assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the organisation and its clients.

Key accountabilities
  • Identify and escalate any risks to Desktop support services on behalf of clients and/or the businesses.
  • Providing input to ensuring that the reporting that is presented internally and externally meets expectations for defined SLA's, timeframes, quality and integrity.
  • Log incidents & requests, triage and response/resolution in accordance with agreed SLA and customer expectations.
  • Supporting efforts to maintain customer specific technical and process knowledge base to maintain currency and relevancy within the portfolio of Desktop services.
  • Continually demonstrate support to driving efforts towards continuous service improvement across the Desktop portfolio through problem management
Experience Required
  • Experience and a record of achievement in the delivery of value-added Desktop Support Services in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience.
  •  Demonstrated Knowledge and experience in supporting PC/LAN issues in a Level 1 capacity including phone and conference rooms setup/support, Microsoft Windows-based applications, Operating Systems and Office Suite 2013+.
  • Demonstrated knowledge and experience in administration of User and Computer accounts using Microsoft Active Directory and System Center (SCCM)

If you would be interested in this role please submit your application in Word format only by clicking the "APPLY NOW" button below or

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