Desktop Support Specialist


New South Wales

Work type:



Information & Communication Technology



Job reference:


Start date:


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Manisha Bakhru

Desktop Support Specialist

NSW Government Organisation
6 months contract
Parramatta Location
The Desktop Support Specialist will provide technical support for Desktop computers and peripheral devices, including the support of Desktop software, mobile devices and Tier 2 Electronic Medical Records (EMR) system support. The role is also responsible in maintaining Desktop environment and evaluating Desktop software, hardware and management tools to ensure effective system performance in a critical environment.

Selection Criteria 
  • Tertiary qualifications in an ICT related discipline including relevant industry certifications, and/or equivalent experience in Desktop Services or Field Service Operations for a large organisation, with a solid understanding of the Information Technology Infrastructure Library (ITIL) Framework.
  • Proven experience specifically providing Desktop Support to End Users utilising a computerised Service Management Ticketing System.
  • Superior Customer Service skills and solid interpersonal, written and oral communication skills with Customers, external Vendors, Level 1 Service Desk Partners, other ICT Teams and key stakeholders. 
  • A well-developed technical knowledge of a wide range of computer technologies including, but not limited to Desktop Hardware, Software, Microsoft Windows Operating Systems, Peripherals, Audio Visual technologies, Thin Client technologies, Standard Operating Environments (SOEs), Mobile Devices and Office Automation products.
  • Demonstrated problem solving, incident management and request fulfilment experience, and the ability to perform well under pressure, manage conflicting priorities and meet deadlines.
  • Attention to detail and demonstrated experience in preparing detailed documentation including End User Work Instructions, Self-Help guides and Technical documentation.
  • Solid understanding and demonstrated experience with the Microsoft SCCM/Configuration Manager platform or equivalent, specifically, to manage large groups of computers, providing remote control, patch management, software distribution, Operating System deployment, and hardware/software inventory reporting capabilities.
To apply for this opportunity, please submit your application in Word format only to Manisha Bakhru at or by clicking the "APPLY NOW" button below.

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