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Entry Level Service Desk Analyst

Location:

New South Wales

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

Competitive

Job reference:

JO-1808-522209

Start date:

2018-08-10

Contact email:

manisha.bakhru@talentinternational.com

Advertiser:

Manisha Bakhru

Service Desk Analyst-Entry level

NSW Government Organisation
12 months contract
Parramatta Location
 
The Provisional Service Desk Agent is a foundational level position responsible for resolving caller requests in line with client service level agreements and accurately logging the resolution or investigative work performed into a Service Desk enterprise ticketing system.
 
Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications.

 Selection Criteria 
  • Excellent verbal communication skills in providing instructions, advising and consulting.
  • Proficiency in documenting technical investigation and outcomes accurately and concisely.
  • Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
  • Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating matters in crisis situations.
  • Demonstrated ability in handling difficult customer interactions and problem-solving while maintaining high level of customer satisfaction.
 
 
To apply for this opportunity, please submit your application in Word format only to Manisha Bakhru at manisha.bakhru@talentinternational.com or by clicking the "APPLY NOW" button below.
 
 

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