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Field Force Tech Support



Work type:

Full Time


Information & Communication Technology


$0.00 - $84000.00 per annum

Job reference:


Start date:


Contact email:


Wes Elsayed

Our client, a Global player in the Telecommunications industry is currently seeking an experienced Service Desk Lead with experience leading a service desk team within the Telco space

Essential Duties/Responsibilities of the position:
  • Troubleshoot RF and IP components of VSAT/ESV systems using specialized software and test equipment. Interpret troubleshooting results and determine the best course of action to restore operability in least time possible and most cost-effective manner.
  • Analyze the results of corrective actions to ensure systems, components and services are working satisfactorily.
  • Analyze diagnostic tools and monitoring software to proactively interpret problems or symptoms that can lead to equipment failure or degradation of network efficiency. Take action to resolve such anomalies prior to failure impacting customer services.
  • Installation, configuration, testing and troubleshooting communication equipment including satellite modems, transceivers, BUC's, LNB's, Stabilized antennas, and out of band management.
  • Interpret technical drawings, service orders, circuit diagrams, part lists and schematics to effectively understand and troubleshoot customer issues.
Major Challenges:
  • Ability to prioritize and handle multiple tasks simultaneously.
  • Ability to work with minimal supervision.  In some cases, such as off peak hours, weekends and holidays, ability to work unsupervised.
  • Ability to proactively anticipate customer needs and make recommendations to meet those needs. Able to transport or lift tools and/or equipment.
  • Be able to pass basic medical fitness test.
  • Working aloft may be required
  • Heavy travel required (80%) both locally and internationally
  • Ability to maintain valid passport and safety certification.
  • Degree in electrical/electronic/communications engineering (preferred) or equivalent experiences
  • Minimum of 2 years' experience in Satellite Communication or Telecommunication industry
  • Minimum of 2 years of field experience installing and troubleshooting VSAT systems.
  • PC experience in a Windows operating environment with strong office and network troubleshooting tools
  • Excellent English both written and verbal. Additional languages are an advantage.
  • Good skills in MS-Office environment (Word, Excel & Project).
  • Basics of RF (Satellite/Microwave) communications and IP Networking
  • Familiar with Spectrum Analyzers and BER Test Equipment.
  • Able to work proactively in multi-cultural environment

If you are interested, please 'Apply Now' or contact Wes Elsayed from Talent on 03 9236 7766


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