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Help Desk Support

Location:

Melbourne

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

Competitive

Job reference:

JO-1906-531332

Start date:

2019-06-20

Contact email:

samuel.fontana@talentinternational.com

Advertiser:

Samuel Fontana

Are you seeking a fresh challenge and an opportunity to work closely with inspiring leaders and innovative professionals with a variety of different skills? Our client is a leader in the Global Wine Industry and is looking for Desktop Support Officers for a July start to provide them with desktop services to a standard that enables them to meet their business needs. 

Responsibilities:
  • Provide 1st level technical support to customers via the phone in a Service Desk environment.
  • Resolve Level 1 support issues in the first instance and escalate to higher level support as required.
  • Escalating high priority incidents to ICT support staff and management.
  • Providing a high level of customer service via email and phone.
  • Ensure users are kept up to date on their status throughout the complete process.