Helpdesk Analyst



Work type:



Information & Communication Technology


$25.00 - $35.00 per hour

Job reference:


Start date:


Contact email:


Mats Rorvik

​We are currently looking for a Level 1 Helpdesk Analyst for a large government department based in Brisbane CBD. 2 contract roles are available, and will the take successful candidates through until 1rst of December, with the potential for extension. 

As the Helpdesk Analyst, you will:
  • Provide quality "first-point-of-contact' customer service for the resolution of ICT incidents and service requests, including "fix-on-first-contact' to support Service Level Agreements.
  • Participate in the fulfilment of service requests including the logging of new requests.
  • Maintain positive, professional and productive relationships with ISB customers and other ISB staff and stakeholders.
  • Ensure technical capability for the delivery of ICT services is optimised by the continuous development of skills and the sharing of information and knowledge with team members.
  • Lead and role model customer focused behaviour by delivering the highest standards of service to our customers.
  • Work in partnership with your team leader to agree performance standards and mutual expectations. Give and receive regular feedback to enable performance to be improved and take personal responsibility for optimising your potential within Council.
  • Willingness to undertake incident management and service request fulfilment activities within a service centre or similar environment.
  • Demonstrated interpersonal skills including good written and verbal communication skills to provide a high standard of customer service.
  • Proven organisational skills, ability to follow documented processes, and to prioritise competing demands to meet agreed service standards.
  • Demonstrated understanding of the basic principles of information technology, with a commitment to ongoing development of knowledge and skills.
  • Ability to contribute to team direction, give and receive feedback and achieve agreed performance standards in order to contribute to a culture of performance excellence.
Thank you for reviewing this opportunity. Please apply now if interested or contact Mats Rorvik on 07 3221 3333 should you have any additional questions. 

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