Helpdesk Support



Work type:



Information & Communication Technology


Hourly Rate

Job reference:


Start date:


Contact email:


Marissa Gough

This government department based in the Brisbane CBD is currently looking for 3x Helpdesk Analysts for an initial contract until end of June 2018 (strong chance of extension). The Department prides themselves on a welcoming team environment with plenty of room for professional development. 

The position: 
Working as a member of the Helpdesk team and reporting to the Service Desk Manager, you will:
  • Provide a first point of contact and initial point of resolution for technical requests in the use of a wide range of software and hardware, in house systems and products and services utilised throughout the department.
  • Resolve specific customer problems through effective questioning, negotiation and conflict management to ensure customer satisfaction and a quality service is provided to departmental clients.
  • Undertake initial problem assessment and wherever possible educate the end user
  • Provide input to the knowledge base through creation of documentation or updating records
  • Contribute to the development and implementation of Service Centre projects.
As the successful incumbent in the role you will have Sound general IT knowledge, including hardware and software, school administrative systems and/or other similar in house systems and Microsoft Office software, the ability or the capacity to rapidly acquire the ability to diagnose low level application, web, computer or network errors analytically and to resolve problems quickly and effectively and the demonstrated ability to work independently or as an effective and positive team member, ability to adapt quickly to a dynamic environment and in the provision of ICT Support and services activities.

If you are interested in this position please apply online now!

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