Connecting...

Service Delivery Manager

Connect

Connect with Talent to receive latest job postings

Service Delivery Manager

Location:

New South Wales

Work type:

Contract

Classification:

Call Centre & Customer Service

Salary:

Competitive

Job reference:

JO-1705-509144

Start date:

2017-05-03

Contact email:

deqa.omer@talentinternational.com

Advertiser:

Deqa Omer


Our client, a large government organisation are seeking a Service Delivery Manager to lead the development of a customer service culture and oversee service delivery and manage stakeholder relationships to improve customer focus and service performance of HR and Finance services and review KPIs and mobilise activity to address risks and opportunities.
 
Experience and Skills needed:-
 
  • Tertiary qualifications and experience in the area of Service Delivery Management.
  • Experience in managing medium to large sized teams.
  • Strategic thinker with track record of achieving highly successful results in the area of Service Management. 
  • Ability to priorities, multitask and work towards strategic business goals.
  • Ability to report at senior management level including budget, KPI performance and progress reporting.
  • Some SAP experience would be an advantage.
  • Lead the planning for service level agreements (SLA) and business plans.  
  • Excellent oral, written, listening and presentation skills. Excellent team working skills and ability to work without direct supervision.
 If you're up for the challenge then don't wait! Click 'apply now' to send your details to Deqa Omer at Talent International or call 02 9223 9855 for a confidential discussion. Alternatively send your CV directly to deqa.omer@talentinternational.com
 

Share this job:

help your friends find their dream job: