ICT Helpdesk Support Officer


New South Wales

Work type:



Information & Communication Technology



Job reference:


Start date:


Contact email:


Anna Au

ICT Helpdesk Support Officer
Location: Rozelle
Duration: 3 Months Contract
​Immediate Start


Key accountabilities
 ·Continuously assess and evaluate the system performance through performance of relevant system monitoring and checks. ·Provide immediate telephone and on line support in the use and application of all Operational IT at all times, including those outside normal business hours. Support is provided onsite when necessitated by problems of significant operational impact. ·Maintain accurate records of all support requests and action taken to resolve/complete.·Provide comprehensive reporting and notifications of all high impact/politically sensitive support requests. ·Ensure the early identification, escalation and management of IT problems through regular analysis, review and reporting of support activity and trends. ·Respond to all high impact/politically sensitive failures immediately, applying proven IT methodologies to restore full operational status quickly.  ·Create and maintain documentation pertaining to the support of AmbCAD and its ancillary systems as required. 
Essential requirements
 ·Experience as an end user of operational information and communications technology (ICT) with a demonstrated understanding of how technology enables and supports overall organisational performance. (Preferably with Computer Aided Dispatch). ·Sound knowledge of the policies, processes and frameworks pertaining to the use, support and management of operational ICT. ·Excellent written and oral communication skills, including interpersonal presentation, negotiation decision making and judgmental skills. ·Excellent task prioritisation and time management skills. ·Ability to work as a team member in a critical environment, ability to solve complex operational problems and provide high service standards in frontline service delivery of IT systems. 
If you are interested in this role please submit your CV application in Word format only by clicking the "APPLY NOW" button below or email to

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