ICT Program Manager


New South Wales

Work type:



Information & Communication Technology



Job reference:


Start date:


Contact email:


Deqa Omer

ICT Program Manager
Parramatta based
Competitive rates on offer
Initial contract until 26th January 2018 with a strong view to extend
immediate start available!

The Program manager will oversee delivery of a Future Revenue Systems Program in 2017/18. The Program will deliver a single customer service touch point for over 3 million residents and companies for the collection of taxes, fines, debts, and administration of grants. New systems and processes will increase customer satisfaction through enhanced digital engagement, creation of a single customer view and improved self-service options and reduce red tape through simplified and streamlined processes that deliver online and real time service provision to customers.

Role duties:
  • This role will directly oversee the delivery of business, technology and process transformation to ensure operational readiness for future investment and implementation.
  • This role will coordinate with and manage project managers delivering a revised and updated business case and undertaking proofs of concept, pilots and prototyping to inform future solutions and the strategic direction.
Skills required:
  • You will have extensive experience in project and program management and a proven track record of successful delivery of multi-million dollar transformations spanning several years duration.
  • You will be able to manage and coordinate teams of specialist staff in the execution of complicated and inter-related activities within strict time frames, identifying the critical path of workstreams and managing the inter-dependencies between components.
  • You will have significant change management experience that enables you to understand business impacts and key changes to operations.
  • You will have a strong understanding of the strategic direction of the NSW Government, the public sector and related industries more broadly to drive the delivery of the Program.
  • Experience in revenue management industries would be preferred.
If you feel that you meet the above requirements, APPLY NOW using the appropriate link. Alternatively, please email your CV to

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