ICT Support Officer


New South Wales

Work type:



Information & Communication Technology


$35.00 - $39.00 per hour

Job reference:


Start date:


Contact email:


Deqa Omer

 ICT Support Officer

NSW Government Organisation
Dubbo location
Immediate Start
6 months contract with extension

Primary Purpose
The role delivers and supports ICT services for various NSW departmental offices, involving the diagnosis and resolution of incidents and deployment of the department's standardised infrastructure, hardware and systems.

Key accountabilities
  • Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support.
  • Provide and maintain ICT support services in accordance with the department's standards, policies and operating procedures and agreed service levels.
  • Assist the ICT Senior Support Officer in the deployment, maintenance and improvement of the department's standardised ICT systems.
  • Assist senior team members during major service interruptions as directed.
  • Contribute to the improvement of ICT services to departmental offices through the escalation of relevant incidents, requests and problems.
Key challenges
  • Delivering excellent levels of services for a large customer base at sites spread across NSW using a diverse range of technologies and with varying levels of ICT maturity, involving travel to various sites.
  • Working within a large mobile workforce while maintaining standardised support.
To apply for this opportunity, please submit your application in Word format only to Deqa at or by clicking the "APPLY NOW" button below.


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