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ICT Support Officer

Location:

Western Australia

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

Competitive salary on offer

Job reference:

JO-1804-518678

Start date:

2018-05-25

Contact email:

june.chua@talentinternational.com

Advertiser:

June Chua

ICT Support Officer required for building, installation and testing of all new End User Computing devices for a large project based in Perth.
 
Duties of the role- 
  • Building new machines in line with individual machine specifications specified in the Build and Deploy database (imaging computers).
  • Physical installation (including cable management) and de-installation of hardware.
  • Building of machines and installing applications via SCCM as well as manual installs.
  • Testing of hardware including power on, network connectivity and confirming applications have been deployed as required.
  • Provide first level support to end users during the transition period, including incident recording, resolution where possible and escalation.
  • Assist with the maintenance of the ICT configuration management database.
  • Contribute to and assist with the maintenance of service desk and client services procedures.
  • Resolve ICT related incidents and requests as required.
  • Respond to user complaints using conflict resolution techniques.
  • Liaise with external service/software providers where applicable to ensure devices function properly.
Required skills/experience-
  • Experience in Installation, testing and maintaining hardware and software according to standard operating environment (SOE)
  • Experience in the deployment of new ICT hardware and software.
  • Experience in the configuration item database management for both hardware and software tracking.
  • Experience Providing desktop support across a variety of computing environments
  • Demonstrated advanced customer relationship management skills
  • Proven fault finding skills in ICT environments
  • Advanced knowledge of Microsoft Windows and the ability to configure the Windows environment and software running within the Windows environment.
  • Proven effective oral and written communication skills.
  • Demonstrated good interpersonal skills and the ability to work as a member of a team. 

To submit your application, please click the "APPLY NOW' button below and attach your C.V (in Word) If you require any further information please contact Tracy Dhir or Simon Prue at Talent International on (08) 9221 3300

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