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Incident Manager



Work type:

Full Time


Information & Communication Technology


Competitive Salary on Offer!

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Start date:


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Calvin Ebenezer

Permanent position
Incident and Problem management
Australian Citizen

We are seeking an experienced Incident Manager for one of our large enterprise clients. The ideal candidate will be an Australian citizen and have comprehensive knowledge of incident management processes and be able to navigate quickly through the organisation to resolve incident handling issues and/or problems. In addition, a high level of negotiation and exceptional communication skills will be essential to the success of this role. 

Skills and Experience Required:
  • Experience working with IT service principles and frameworks including ITIL, process tools) and best practice methods
  • Experience in an IT Operations or Infrastructure support role (Major Incident Management, Service Delivery, NOC, etc.)
  • Ability to lead and manage critical or high-risk technology issues
  • Ability to resolve technical/business incidents independently
  • Create reports for stakeholders and senior leaders across the organisation
  • Define the ITIL processes and practices based on change, incident and problem management
  • Manage business Service Level Agreements and support proactive analysis of trends on customers or industry issues
  • Identify, manage and lead escalations through different leadership levels
  • Solid experience in developing, administering change, incident and problem management practices
  • Advanced verbal communication skills and with the ability to communicate complex matters
  • Certification in ITIL
  • Must be willing to work outside of business hours including nights and weekend.

For more information on the role please apply online or call Calvin on 08 82281560.

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