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IT Support Officer

Location:

Australian Capital Territory

Work type:

Full Time

Classification:

Information & Communication Technology

Salary:

$66000 - $71000 per annum

Job reference:

JO-1711-514690

Start date:

2018-09-12

Contact email:

medha.malik@talentinternational.com

Advertiser:

Medha Malik

An exciting opportunity exists for a Senior Regional IT Support Officer to join a vibrant team in a full time permanent role.
 
  • Start ASAP
  • Full time role
  • Canberra Based with some travel involved
 
They are looking for someone in a key role in the organisation, supporting their staff to provide effective services to the staff and clients. The role is integral in the ongoing development and consolidation of the network, application development support and training of users, and effective liaison with providers and suppliers.
 
Key responsibilities of this role include:
  •  Assist IT Management with any system administration policies and practices as appropriate
  • Assist in rectification of defects such as (i.e. printing problems, desktop PC and terminal troubleshooting, PC and network connection problems, including Citrix XenApp issues
  • Perform installation of PC and network equipment at sites as directed by IT Manager
  • Assist in the production and management of IT&S policies and procedures
  • Any other related duties and projects as requested by the IT Manager.
  • Receive, log and update calls from users in line with ITIL and the ITSM application
  • Call users to notify current situation of any help desk calls
  • Assist IT Management with any system administration policies and practices as appropriate
  • Assist in rectification of defects such as (i.e. printing problems, desktop PC and terminal troubleshooting, PC and network connection problems, including Citrix XenApp issues
  • Perform installation of PC and network equipment at sites as directed by IT Manager
  • Assist in the production and management of IT&S policies and procedures
  • Any other related duties and projects as requested by the IT Manager.
 
The Successful candidate will have:
  • L1 & 2 ITIL-based, technical support experience within a predominantly Microsoft desktop and server operating system based environment
  • Sound practical experience in maintaining desktop computing environments, including; PCs, printers, scanners and peripherals
  • Sound practical experience maintaining network hardware, including switch management, access point configuration, routers and thin clients.
  • Familiarity with Information Security and Privacy legislation, compliant IT practices and hands-on experience defining relevant IT policies and procedures.
  • Experience with business application administration, backups and maintenance.
  • Citrix XenApp, MS Server product include SQL, Exchange, TS and Office 365.
  • Work closely with regional EGM & GM's to deliver on business objectives and to agreed service levels. 



To apply for this opportunity, please submit your application to Medha Malik at Talent International by clicking the "APPLY NOW' button below. Alternatively, please contact Medha Malik at Talent International on 02 6285 3500
 

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