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Lead Case Manager


New South Wales

Work type:

Full Time


Administration & Office Support


Daily Rate- $440- $480 per hour + superannuation

Job reference:


Start date:


Contact email:


Jessica Abboud

Talent International are currently recruiting for a Lead Case Manager to work for a NSW Government organisation based in Parramatta. This position is an intial 6 month contract with the view to be extended and is paying a daily rate between $440.00 - $460.00 per day + superannuation. 


This role works as part of the Workforce Transition team in the HR directorate, managing complex cases relating to workforce transition, excess employees and abandonment of employment. This role sits in a team of eight. Although it does not have direct reports, resources will be provided in a team based environment and the candidate should be prepared to mentor more junior staff. 

Key Responsibilitiies: 
  • Devise and implement innovative workflow organisation, supervision and team motivation strategies to facilitate the development and effective utilisation of people and other allocated resources. 
  • Model work practices and behaviours to develop a high performing team.  
  • Champion the use of new and/or updated people management strategies, technology, systems, and business methods to deliver efficient and effective service in accordance with Department policy and the Directorate's business practices. 
  • Foster and build sustainable business partnerships with internal and external stakeholders. This includes working collaboratively with external parties to inform best practice to address changing business priorities, business reforms, government policy and economic conditions. 
  • Undertake research and provide evidence-based advice that informs the implementation of people strategies and reporting requirements. 
  • Provide regular updates to the supervisor regarding progress and achievement of the role's agreed business and reporting targets. 
  • Provide clear direction to team members on resolving technical and/or complex matters requiring specialist knowledge or implementation advice. 
  • In consultation with the supervisor, develop an annual work plan that articulates, clarifies and documents the role's specific responsibilities, key deliverables and indicators of success over a 12 month period. 
Essential elements of the role: 
  • At least 5 years experience as a Senior HR Advisor  
  • Previous experience in Employee relations and/or industrial relations 
  • Excellent time management skills and able to balance a range of competing and conflicting work priorities and workflows. 
  • Previous experience Creating case files, research historical data, manage competing priorities, draft briefs and compile supporting documentation, draft letters, provide advice and manage stakeholder expectations. 
  • We want someone who has the skills and expertise to manage complex cases relating to workforce transition, excess employees and abandonment of employment. 
If you can successfully demonstrate all the above, then please apply now. For further information, you may contact Jessica Abboud on 02 9223 9855 for a confidential discussion. 

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