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Level 3 Support Consultants x 2 - Perth CBD

Location:

Western Australia

Work type:

Full Time

Classification:

Information & Communication Technology

Salary:

Competitive salary on offer

Job reference:

JO-1807-521138

Start date:

2018-07-13

Contact email:

june.chua@talentinternational.com

Advertiser:

June Chua

  • Perth CBD
  • Start immediately
  • Opportunity to work with a true cohesive development team
 
This national leader in their specialised field are now looking to expand their Perth based operation with the addition of two Level 3 Application Support Consultants. The company has expanded consistently over the last few years and has a client base of major Australian/New Zealand brands.

 
Responsibilities
  • Provide technical support for their Applications
  • Take ownership of assigned incidents to resolution
  • Provide excellent customer service to their primary client
  • Escalate any issues which need resolving by their DevOps or Development Teams
  • Utilise Service Now for the management of all incidents
  • Provide custom data extracts and Python Scripts to fix data problems
  • Participate in a monthly roster for 24/7 after hours on-call support (one week in every month)

Experience
  • Previous experience working/supporting environments of 100+ staff
  • Level 3 Application Support experience
  • Background in working with Service Now
  • Python scripting experience
 
In the first instance please email your resume through the link below and if you have any further questions please do not hesitate to contact Tracy Dhir on 08 9221 3300

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