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Maintenance Renewal Specialist

Location:

New South Wales

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

$60000 per annum

Job reference:

JO-1806-520479

Start date:

2018-06-15

Contact email:

catherine.webster@talentinternational.com

Advertiser:

Catherine Webster

Looking to get into Robotic Process Automation? Enjoy supporting a customer service sales team?

We are looking for a renewals specialist to support the maintenance activities in the Asia Pacific region, working across geographies and cultures (supporting customers in Asia and working with fulfillment teams in Europe and Asia)

Key Responsibilities:
  • Responsible for the renewal pipeline in a specified region to meet or exceed the revenue and bookings plan.
  • Engage with and resolve issues with customers as is relates to renewals.
  • Work with end users to either move them to another re-seller or taking renewals direct when an end user has been left orphaned by a re-seller
  • Provide highest possible maintenance renewal rate through timely notification and regular follow up with sales organization on changes to customer requirements. Ensure accurate and timely preparation of maintenance renewal quotations and follow-on sales support activity to meet customers and requirements.
  • Ensure up-to-date completion of contracts database requirements and maintain checklist requirements to ensure proper controls are met
  • Resolve any customer issues promptly and efficiently

Required Experience:
  • Minimum of 3-5 years experience in a customer service, sales or support delivery environment, preferably with a background in software technology working with maintenance renewals.
  • Experience in a high transaction organization, preferably within the software industries.
  • Knowledge of Customer Support processes and practices
  • Experience with ERP & CRM required (Dynamics AX database & SalesForce DC)
  • Ability to work collaboratively in a fast-paced, complex environment.
  • Previous use of Sales Order Processing, Install Base Service Modules, Software 
  • Licensing tools and Support Systems.
  • Intermediate level capability with Microsoft 
  • Applications (including proficiency in Excel)
  • Excellent interpersonal written and communication skills and attention to detail
  • Ability to display a high-energy level and adapt to a fast-paced changing environment is key to the success of this position.
  • Proven ability to learn, initiate and implement process changes.
  • Must demonstrate a sense of urgency especially during quarter-end and year-end closing
  • Proactive - take ownership of customer issues and see to its resolution quickly.

For more information or to submit your CV highlighting your relevant experience please contact Catherine at catherine.webster@talentinternational.com

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