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Performance Reporting Manager


New South Wales

Work type:



Information & Communication Technology



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Anna Au

Performance Reporting Manager
6 Months Contract

Talent International is working in partnership with a large government organisation to assist in sourcing a 'Performance Reporting Manager' with business intelligence data analyst background.

Key Responsibilities:

·        Lead a team that perform data reporting, analytics and identify insights to inform the determination of benchmarks, baselines and targets that align customer service delivery with outcome objectives.
·        Lead the development and delivery of insurance scheme, provider performance monitoring tools and operational reports which use an effective project management approach.
·        Design, develop and enhance icare Prevention & Underwriting business intelligence dashboards, monitoring tools and regular reports.
·        Analyse data and identify trends of emerging issues and opportunities and where required liaise with relevant stakeholders to obtain further information to support and enable the analysis and quantification of potential impacts on an on-going basis.
·        Undertake ad-hoc reporting with meaningful commentary on trends, patterns and insights for senior executives and relevant committees.
·        Drive data governance by escalating data quality issues and inconsistencies to Business Technology and relevant teams.
·        Develop and implement the tools and methodology for monitoring and measuring Agent performance against defined standards.
·        Provide expert advice to the Manager, Agent Performance Branch and other senior management in the development of and implementation of targeted performance evaluation projects.
·        Lead the investigations and resolution of significant and complex enquiries and or disputes on Agent remuneration.

If you would be interested in this role please submit your cover letter & CV in Word format only by clicking the "APPLY NOW" button below or

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