Problem and Incident Manager


Western Australia

Work type:



Information & Communication Technology


Competitive salary on offer

Job reference:


Start date:


Contact email:


June Chua

Our client and role:

Our client, a global industry leading IT Services Provider are seeking the immediate services of an experienced Incident and Problem Manager for an initial 3 month assignment to commence ASAP based in Perth's CBD.

The core objective of this role is to drive root cause analysis and corrective action completion to help eliminate disruption of services and consequently improve the day-to-day operations of the end client, using validated problem analysis methodologies and then tracking all elements of the RCA (route cause analysis) to closure.

Key requirements:
  • Ensuring that problem resolution is implemented through the appropriate control procedures.
  • Arranging and leading the problem review sessions with various IT groups.
  • Staying on top of resolution processes and initiatives and provide timely updates to business and technology leaders.
  • Managing the continuous improvement of the Problem Management process including process improvement recommendations for other ITSM processes.
  • Analyse Incident data to identify potential risks.
Essential experience required:
  • Extensive background as an Incident/Problem Manager for an IT Services based environment. 
  • Core skills in  handling an extensive workload with minimal intervention from Management.
  • Have a deep understanding of the Incident, Problem Management and Knowledge Management (All ITSM Processes).
  • Outstanding communication skills - written, presentation skills, etc.
  • Excellent client handling skills - able to work with all levels within the client portfolio.
  • Strong Data analytic skills.

Then ​please forward your updated CV to James Hardley @ Talent by clicking the "APPLY NOW' button. For a list of all vacant positions, please see our website

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