Problem Manager

Problem Manager


Australian Capital Territory

Work type:

Full Time


Information & Communication Technology


$120000 - $155000 per annum

Job reference:


Start date:


Contact email:


Jenna Paku

A government owned organisation is seeking to engage a Problem Manager to be responsible for developing and documenting the organisation's problem management process. Working as part of a team, the successful candidate will be accountable for maturing and embedding the problem management process, including reviewing incidents to determine trends and identifying which need to be recognised as problems as defined within the ITIL framework. 

The ideal candidate will possess extensive Problem Management experience, exceptional communication skills and hold an ITIL Foundation Certification.

Key Responsibilities:
  • Ensure the problem management process is documented and coordinated and in compliance with problem management processes
  • Analyse, monitor and track the progress on problems
  • Lead the continuous improvement of the problem management process
  • Undertake detailed problem management analysis and reporting on incident trends
  • Coordinating problem management within the organisation and external providers
  • Monitor and report on open problems with teams to reduce overall impact on business
  • Drive proactive prevention activities to reduce recurrence of problems

Skills and Qualifications:
  • Experience as a Problem Manager
  • High level communication skills with the ability interact and collaborate with stakeholders at all levels
  • Experience in report writing, including development of reports, briefing papers and business cases
  • Proven ability to influence and operate under pressure
  • ITIL Foundation Certification
  • ITIL Service Lifecycle - Service Operation (SO) Certificate preferred

To apply for this opportunity, please submit your application to Jenna Paku at Talent International by clicking the "APPLY NOW' button below. Alternatively, you can contact Jenna on 02 6285 3500 or for further information.

Ref: 509047

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