Production Support Analyst


Australian Capital Territory

Work type:

Full Time


Information & Communication Technology


Competitive Rate!

Job reference:


Start date:


Contact email:


Kira Omernik

Production Support Analyst


A large government department is seeking a skilled and experienced individual to engage in a long term contract position based in Canberra as a Production Support Analyst.

You will have well-developed technical skills, including using database interrogation tools (e.g. SQL Management Studio) and demonstrated experience as a production support analyst within an application development environment.

  • Australian citizenship and Baseline clearance required
  • Competitive contract rate and full-time work hours
  • Work for a government department!

You will be able and tasked to:
  • Provide timely, accurate and appropriate responses to customer queries
  • Manage queues for functional areas, including allocation of work to staff
  • Demonstrate initiative and sound judgement
  • Are able to identify and manage potential Production issues, including liaison with relevant technical, policy, project and external agency
  • Monitor, manage and report on performance against SLAs
  • Have strong communication skills both written and verbal.
  • Escalate higher level faults to appropriate area for resolutions including escalating to Management
  • Develop and maintain processes and procedures
  • Ensures that incidents and problems are fully documented within the relevant reporting system/s
  • Ensures the integrity of data in databases
  • Provide advice and mentor to staff including providing on the job training

To apply for this opportunity, please contact Jackson Bruce on 02 6285 3500 or or click the "APPLY NOW' button below.

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