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Production Support Analyst

Production Support Analyst

Location:

Australian Capital Territory

Work type:

Full Time

Classification:

Information & Communication Technology

Salary:

Competitive Rate!

Job reference:

JO-1705-509385

Start date:

2017-05-10

Contact email:

kira.omernik@talentinternational.com

Advertiser:

Kira Omernik


Production Support Analyst

 

A large government department is seeking a skilled and experienced individual to engage in a long term contract position based in Canberra as a Production Support Analyst.

You will have well-developed technical skills, including using database interrogation tools (e.g. SQL Management Studio) and demonstrated experience as a production support analyst within an application development environment.

 
 
  • Australian citizenship and Baseline clearance required
  • Competitive contract rate and full-time work hours
  • Work for a government department!


You will be able and tasked to:
  • Provide timely, accurate and appropriate responses to customer queries
  • Manage queues for functional areas, including allocation of work to staff
  • Demonstrate initiative and sound judgement
  • Are able to identify and manage potential Production issues, including liaison with relevant technical, policy, project and external agency
  • Monitor, manage and report on performance against SLAs
  • Have strong communication skills both written and verbal.
  • Escalate higher level faults to appropriate area for resolutions including escalating to Management
  • Develop and maintain processes and procedures
  • Ensures that incidents and problems are fully documented within the relevant reporting system/s
  • Ensures the integrity of data in databases
  • Provide advice and mentor to staff including providing on the job training




To apply for this opportunity, please contact Jackson Bruce on 02 6285 3500 or jackson.bruce@talentinternational.com or click the "APPLY NOW' button below.

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