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Reporting Analyst



Work type:

Full Time


Information & Communication Technology


$90000.00 - $96000 per annum

Job reference:


Start date:


Contact email:


Fuad Al Habshee

Our client, a Global player in the Telecommunications industry is currently seeking an experienced Service Desk Lead with experience leading a service desk team within the Telco space

Key Area of Responsibility:
  • Reporting Analyst for Service Management including customer and platform SLA's metrics, KPI's.
  • Analyse, identify and report on trends.
  • Coordinate and provide reporting support to Supervisors, BSOC Manager and other internal entities.
  • Build any new ad-hoc reports requested by VNOs or NBN
  • Build new report components in Reporting and Monitoring systems
Job Specification:
  • Degree in data analysis (preferred) or equivalent experience.
  • 5+ years' experience in an IT or Telecommunication data analysis position
  • Highly experienced in analysing, writing and presenting reports to customers.
  • Satellite and telco services reporting experience desirable.
  • Previous experience in Service Management or Business Operations environments is highly regarded.
  • PC experience in a Windows operating environment with strong typing ability
  • Related experience in Service Desk support preferred.
  • ITIL Foundation Certificate
  • SolarWinds or Service Now or BMC Remedy Footprints Experience.
  • Excellent English both written and verbal. Additional languages are an advantage.
  • Good organisational skills with an ability to prioritise work to meet deadlines
  • Start ASAP
  • Attractive salary on offer
  • Autonomous position

If you are interested, please 'Apply Now' or contact Wes Elsayed from Talent on 03 9236 7766

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