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Salesforce Business Analyst


Melbourne C B D

Work type:



Information & Communication Technology


CBD location, ASAP start

Job reference:


Start date:


Contact email:


Carly Llorente

Working as part of this large Portfolio as the Senior Salesforce Business Analyst you will be actively involved in enhancing the Organisation's Salesforce platform with new business features to benefit multiple areas of the business.

Your brand new role will see you working with stakeholders from within an Agile delivery team, defining detailed requirements and acceptance criteria (Features and Stories), working with developers and testers, and helping deliver the enhancements.

Key Accountabilities
  • Document requirements, User Stories, Acceptance Criteria
  • Drive the story life cycle across delivery team
  • Prioritisation of sprints with the Scrum Master and business stakeholders
  • Work with developers to guide them through solution design and feature development
  • Work with testers to manage the execution of the UAT phase, including monitoring UAT execution, capturing issues and defects
  • Support the PM in development of project artefacts such as business continuity plans and operational plans
Skills and experience
  • Minimum 5 years as a Business Analyst in IT projects
  • Experience in Salesforce, Salescloud and Service Cloud is essential
  • Understanding of out-of-the-box and custom capabilities of Salesforce
  • Experience designing on lightning interface is essential
  • Exposure to Marketing Cloud beneficial
  • Experience with Cloudsense highly regarded
  • Agile delivery experience 
  • Strong technical acumen with some experience in operations and service management
  • Ability to manage and collaborate with business and technology stakeholders in the development of operational processes and technical requirements
Apply now to secure an opportunity or contact Carly on 9236 7704 for a confidential discussion. 

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