SAP Functional Analyst (HCM)



Work type:



Information & Communication Technology


$100 - $140 per hour

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Start date:


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Mats Rorvik

We are currently looking for a SAP Functional Analyst for an initial until June 2019 contract + extensions for a large government department. You will ideally have functional experience with major SAP modules, preferably HCM/Payroll/Fico.

  • Role model customer focus by treating all internal and external customers with honesty, fairness, sensitivity and dignity, by designing processes and procedures with the customer in mind, and by working together with other areas to solve customer issues.
  • Work in partnership with your team lead to agreed performance standards and mutual expectations.  Give and receive regular feedback to enable performance to be improved and take personal responsibility for optimising your potential.
  • Perform, and support SAP Functional Analysts in the troubleshooting and root-cause analysis of incidents/problems/issues in the SAP application footprint including coordination of stakeholders and escalating as appropriate.
  • Perform hands on level two, minor configuration of SAP application modules for service restorations and enhancements including documentation of planned configurations in comprehensive functional specification documents.
  • Implement configuration changes in non-production environments and perform functional unit testing of the changes prior to promoting to production via approved transport policies and processes.
  • Perform expert functional consulting, particularly impact analysis, on the SAP maintenance roadmap and other SAP related technical changes.
  • Perform expert functional consulting, including options analyses/impact analysis/functional specification relating to future plans for process and systems enhancements within the SAP landscape.
  • Ensure all assigned open incidents/requests/changes are followed up regularly and provide constant feedback to impacted users, key business stakeholders and colleagues in the SAP Support Model. 
  • Provide expert functional advice, guidance and review services to other teams and Functional Analysts within the support model.
  • Mentor/coach Functional Analysts within the SAP Technical Services Team and ensure all team members can meet service level agreements to ensure customer satisfaction levels.
  • Actively engage and maintain strong working relationships with appropriate business groups, business systems users and colleagues within the SAP Support Model.
  • Give and receive feedback and achieve agreed performance standards in order to contribute to a culture of performance excellence.
  • Substantial experience working in complex and varied SAP ERP environments, project and/or support, in functional consulting, functional analysis, business analysis.
  • Demonstrated significant experience providing level two SAP functional support in a medium to large complex and varied organisation
  • Demonstrated experience with the creation and maintenance of documentation relating to the configuration and testing of SAP system changes.
  • Superior problem-solving skills to critically analyse business requirements, identify root causes and recommend solutions within a SAP landscape
  • Demonstrated experience in a mentoring role, in a SAP functional analyst team, including day to day coordination, providing advice and guidance.
  • Demonstrated superior stakeholder engagement and communication skills to influence, negotiate and articulate constraints.
  • Tertiary qualifications in a relevant or related discipline.
  • Business analysis and or business process analysis training and certification in a recognised framework.
  • Experience with SAP Business Intelligence/SAP Business Objects/ClickSoft workforce mobility solutions/ClickMobile/Click Schedule.
  • Appropriate industry certification for one or more of the following major SAP modules; SAP FICO, SAP PM, SAP HCM, SAP Procurement, SAP SRM.
Please apply now or contact Mats Rorvik on 07 3221 3333 for more information.

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