Senior Project Manager - Transformation


New South Wales

Work type:



Information & Communication Technology



Job reference:


Start date:


Contact email:


Lisa Holton

* Senior Project Manager- Transformation
* Leading International Gaming Brand
* Sydney CBD Location
* 6 month
initial starting contract

We are seeking an experienced Project Manager to work with one of our globally recognised Gaming brands based in the CBD.

You will be responsible for the onboarding transformation suite of projects including IDV, onboarding, and customer management projects aiming to significantly improve the customer experience.

Core Responsibilities: 
  • End to end management and governance - Direct and control the projects end to end bringing together appropriate stream leads across CRM, Risk, Technology, Contact Centres & Retail channels, Legal, Regulatory, Finance, Change
  • Define the scope, plan, and manage all deliverables for the projects. Work closely with the business owners to ensure that the Customer Strategy and Transformation Objectives are translated into the scope and plans.
  • Manage stakeholders with a focus on (i) ensuring collaboration between CRM and Risk (ii) influencing Technology delivery efficiency and quality (iii) Senior Sponsorship engagement 
  • Manage competing priorities, interdependencies and milestones across the projects, risk management, issue escalation/resolution, scope change and implementation planning
  • Open and consistent communication with key internal and external stakeholders
  • Follow enterprise project management methodologies, tools and governance processes
  • Ensure compliance with contractual agreements and regulatory obligations
  • Provide reporting of status, including progress, completion outlook, and budget actuals/forecast to PMO, sponsors and stakeholders. 
  • Strong Senior Stakeholder Management
  • IDV and authentication processes and systems
  • Risk Management 
  • Experience with negotiation, consultation and communication within a complex project environment 
  • Previous experience working with Digital and CRM Platforms
  • Managing the end-to-end project delivery including budgets north of ~$5m
  • Relevant certification in PRINCE2 or PMBoK or equivalent

All candidates must be currently based in Sydney and have full Australian working rights; only shortlisted candidates will be contacted.

For further information contact Lisa -

Apply Now!

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