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Senior Service Desk Analyst Lvl 2/3

Senior Service Desk Analyst Lvl 2/3

Location:

Victoria

Work type:

Full Time

Classification:

Information & Communication Technology

Salary:

$60000.00 - $75000 per annum

Job reference:

JO-1705-509409

Start date:

2017-05-10

Contact email:

aman.singh@talentinternational.com

Advertiser:

Aman Singh

This boutique organisation requires a Senior Service Desk Consultant to provide 2nd level helpdesk support to a range of clients and staff.
 
Key responsibilities of your new role include:
  • Ensure Service Desk maintains a high standard of customer service in a high volume environment
  • Provide 2nd level support including initial diagnosis and resolution of service calls
  • Follow all specific procedures as outlined by Team Leader
  • Administer routine administration functions and provide reporting as required
  • Remain technically proficient across range of changing technologies
  • Identifying and utilising internal sources to assist in the resolution of logged issues
  • Provide technical advisory service to internal clients/staff
 To be successful in this role you will possess the following skills and experience:
  • Minimum 3 years of proven experience in a Service Desk role with strong customer service focus
  • Terminal Server experience
  • Exposure to DNS/DHCP, Powershell scripting would be advantageous
  • ​PABX experience will be highly regarded
  • Experience working effectively in a busy ITIL environment
  • Passion for technology
  • Ability to operate in a rapidly changing environment
  • Self motivated, driven and positive attitude
  • Experience in rostered support
  • Outstanding communication skills required
These positions are unique and require a quick turn around, to secure an interview ASAP please submit your application. For a confidential discussion please call Aman Singh on 03 9602 4222

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