Service Desk Analyst | 12 Month Contract


Australian Capital Territory

Work type:



Information & Communication Technology


$30 - $40 per hour

Job reference:


Start date:


Contact email:


Jenna Paku

We are seeking an experienced Service Desk Analyst to be the first point of contact for IT related systems including Content Manager 9 (TRIM) and MyHub.
The role will provide IT Service Desk duties as well as onsite support across offices located interstate. You will need to be able to work well in a team environment as well as autonomously, apply initiative, possess strong client service skills and be prepared to travel at short notice for periods of time. A basic understanding of ITIL and IT Service Desk best practices is important as well as ICT technical skills.
Key Responsibilities:
  • Provide first and second IT Service Desk and Onsite support services for the Department's environments
  • Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
  • Log, manage and process Incidents and emails in job queues through an ITSM database.
  • Problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas.
  • Installation and configuration of desktop hardware and other devices.
  • Utilise and contribute to the support material such as standard operating procedures and knowledge base.
  • Assist in the development and maintenance of material for the operation of the section.
  • Undertake other tasks as required or directed.
  • Strong experience providing desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing day to day requests.
  • Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.
  • Experience and knowledge with ICT technology, software and applications including the associated protective security policies and standards.
  • Experience and knowledge in a broad range of technical skills including; Microsoft Active Directory and Exchange, Citrix, Windows 7/10, Microsoft Office, VPN, Apple Devices, Table PC's, Next G, Telephony, and Video Conferencing.
  • A strong client service focus, delivery of quality customer service, communication and negotiation skills, both verbal and written.
  • Demonstrated initiative and capacity to be self-directed in combination with working in a geographically spread team and working with staff who reside interstate.
It is a requirement of this position that the successful candidate must be an Australian Citizen with a current NV1 security clearance. Suitably skilled candidates with a current Baseline clearance may also be considered.
To apply for this opportunity, please submit your application to Jenna Paku at Talent International by clicking the "APPLY NOW' button below. Alternatively, you can contact Jenna on 02 6285 3500 or for further information.
Ref no: 518692

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