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Service Desk Analyst

Location:

New South Wales

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

Competitive

Job reference:

JO-1707-511422

Start date:

2017-07-26

Contact email:

deqa.omer@talentinternational.com

Advertiser:

Deqa Omer

Great opportunity to join this high-profile government organisation in their Service Desk team as a Level 1 & 2 Analyst.
The Service Desk Analyst will provide both general telephone and remote support to end-users for standard ICT hardware and software, including mobile platforms.  Candidates also provide advice to end-users in relation to the maintenance, installation and support of computer equipment and mobile devices and perform other related duties as required.

POSITION OVERVIEW:
  • Perform all activities within Service Desk guidelines including general telephone and remote support to end-users for standard hardware, software and mobile platforms.
  • Receive and process requests for assistance via telephone or electronic means.
  • Work with customers to procure mobility devices and equipment
  • Generate and update electronic incidents and requests via computer terminal.
  • Assess incoming information and requests.
  • Initiate follow-up action to transactions and related processing.
Selection Criteria:
  • Demonstrated depth of technical understanding and knowledge of PC hardware, network architectures, peripherals, PC operating systems and a range of application software
  • Demonstrated experience in supporting mobile platforms including Android and iOS devices
  • Ability to provide telephone based IT support, using computer based Incident Management Systems and remote support tools
  • Demonstrated experience with mobile device management tools in a corporate environment
  • Commitment and capacity to deliver quality client service and assistance
  • Experience in accurately identifying and classifying symptoms and possible causes to problems, ensuring appropriate assignment to specialist areas
  • Demonstrated depth of technical understanding and knowledge of PC hardware, network architectures, peripherals, PC operating systems and a range of application software
This role is offered on an initial contract until 19 January 2018 at a rate of $29.58 per hour inclusive of super

For immediate consideration please send an updated resume via the APPLY NOW button.

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