Service Desk Analyst



Work type:



Information & Communication Technology


$30 - $35 per hour

Job reference:


Start date:


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Anita Fonseka

This position requires an experienced and customer focused Service Desk Analysts to be the first point of contact in a service desk environment.

Key Accountabilities
  • Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
  • Resolve or coordinate the resolution of all incidents and service requests.
  • Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
  • Provide after-hours support either as required or to an agreed roster.
  • Participate in the principles of continuous improvement and contribute to the development of technical and process documents.
Skills & Competencies
  •  Previous experience as a Service Desk Analyst
  • Good customer service skills
  • Good communication skills, both written and verbal, including a personable and professional phone manner and the ability to explain technical issues using non-technical language.
  • Experience working in a complex service desk environment
  • Experience providing comprehensive first level support for tools and applications such as Microsoft Office products, Citrix, printers and mobility
  • IBM Notes - nice to have
We are seeking a self starter with ample amounts of initiative and EXCELLENT COMMUNCIATION SKILLS, the ability and thorough understanding of the Technical side will ensure your transition into this position is seamless.

Express your interest to Anita Fonseka by clicking the 'Apply Now' button below. 

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