Service Desk Analyst



Work type:



Information & Communication Technology


$25.00 - $35.00 per hour

Job reference:


Start date:


Contact email:


Mats Rorvik

We are currently looking for a Service Desk Analyst for an initial 3 month contract + extension with a large government department based in Chermside. 

  • Provide quality "first-point-of-contact' customer service for the resolution of ICT incidents and service requests, including "fix-on-first-contact' to support Service Level Agreements.
  • Participate in the fulfilment of service requests including the logging of new requests.
  • Maintain positive, professional and productive relationships with ISB customers and other ISB staff and stakeholders.
  • Ensure technical capability for the delivery of ICT services is optimised by the continuous development of skills and the sharing of information and knowledge with team members.
  • Lead and role model customer focused behaviour by delivering the highest standards of service to our customers.
  • Work in partnership with your team leader to agree performance standards and mutual expectations. Give and receive regular feedback to enable performance to be improved and take personal responsibility for optimising your potential.
  • Willingness to undertake incident management and service request fulfilment activities within a service centre or similar environment.
  • Demonstrated interpersonal skills including good written and verbal communication skills to provide a high standard of customer service.
  • Proven organisational skills, ability to follow documented processes, and to prioritise competing demands to meet agreed service standards.
  • Demonstrated understanding of the basic principles of information technology, with a commitment to ongoing development of knowledge and skills.
  • Ability to contribute to team direction, give and receive feedback and achieve agreed performance standards in order to contribute to a culture of performance excellence.
  • Certificate III or Certificate IV in Information Technology (Desirable) 
 Please apply now or contact Mats Rorvik on 07 3221 3333 for more information. 

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