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Service Desk Analyst

Location:

Melbourne C B D

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

$350.00 per day

Job reference:

JO-1905-530380

Start date:

2019-05-17

Contact email:

melissa.haddad@talentinternational.com

Advertiser:

Melissa Haddah

Your brand new role will see you delivering customer service excellence as well as assisting the team in ensuring all Service Levels and KPI's for the Service Centre are met. 

 

Your brand new role will see you manage and resolve service incidents and requests reported staff. You will also be expected to investigate and resolve 1st level incidents over the phone, via remote control or email or escalate to 2nd and 3rd level support teams to ensure the client needs are met.

 

Skills and experience Demonstrated ability to deliver high customer service, prompt and timely execution of tasks, and experience managing client expectations

Ability to define processes and procedures

In-depth knowledge of a range of Operating Systems and desktop products including installation, configuration and proven technical diagnosis and problem resolution skills (hardware, software and peripherals)

Good problem-solving skills and ability to prioristise workload to meet SLA's

ITIL certified

 Apply now or contact Melissa Haddad (03) 9236 7732 for a confidential discussion

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