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Service Desk Analyst


Sydney C B D

Work type:

Full Time


Information & Communication Technology


Base + super + bonus

Job reference:


Start date:


Contact email:


Amee Karat

About you:

You will demonstrate a customer-oriented, proactive solution focused approach to your work. You will demonstrate outstanding computer skills with experience supporting Office 365 and the ability to pick up new skills and new applications.

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Providing technical support for network, infrastructure, systems and security related issues
  • High level of problem solving skills to handle complex integration, application and other support issues across a complex technical and digital environment
  • Act as a point of escalation for technical queries from the users.
  • We are also looking for someone with proven experience in a medium to large enterprise environment.
  • Experience in AD support and implementation and exposure to Workplace Technology and delivery.
About the role

Part of a small team, you will conduct analysis and classify first and second level support for any computer related requests and faults logged with the global Service Desk. You will proactively resolve ICT problems by solving the problem or referring to the relevant staff member for resolution.
This is a perfect opportunity for someone who is looking for long term role in collaborative and understanding environment. A great place to work both with internal users and colleagues alike. You will get technical depth and asross a lot of the systems and have the freedom to work of a wide wariety of projects and ops.

Technology stack:
  • MS Exchange and O365 products
  • Windows 7 / 10
  • ITIL (preferred) 
  • Global Protect VPN
  • VMWare
  • Cisco routers and switches
  • Cisco Call Manager
  • Dell laptops and servers
  • Maas360 Mobile Device Management
  • Cherwell Incident Management
Do you meet the above selection criteria? Would you like to be rewarded in line with your qualifications and experience? Are you interested in an opportunity to grow in your role whilst working in a fun, engaged and flexible environment?

If yes, then apply today for this exciting position!

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