Service Desk Analyst - Federal Government


New South Wales

Work type:



Information & Communication Technology


$25.00 - $35.00 per hour

Job reference:


Start date:


Contact email:


Deqa Omer

A long-term contract opportunity is now available for a NV1 cleared Service desk Analyst.
The role includes contributing to the support of the organisations ICT Systems throughout various national locations.

Key Responsibilities of the role:
  • Working as a member of a team, provide IT Service Desk and Onsite support services for the Departments (and their portfolios) environment at the 1st and limited 2nd level support.
  • Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
  • Log, manage and process tickets and emails in job queues using an ITSM database.
  • Problem rectification and fault reporting including, escalation and coordination with team members and other IT support areas.
  • Installation and configuration of desktop hardware and other devices.
  • Utilise and contribute to the support material such as standard operating procedures and knowledge base.
  • Assist in the development and maintenance of material for the operation of the section.
  • Undertake other tasks as required or directed.
Required Skills:
  • Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing BAU requests.
  • Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.
  • Demonstrated initiative and capacity to be self-directed in combination with working as part of a geographically spread team and working with staff who reside interstate.
  • Experience and knowledge in a broad range of ICT technology including; Microsoft Active Directory and Exchange, Citrix, Windows 7/10, Microsoft Office, VPN, Apple Devices, Table PC's, Next G, Telephony, and Video Conferencing; including the associated protective security policies and standards.
  • A strong client service focus, delivery of quality customer service, communication and negotiation skills, both verbal and written.
The candidate should ideally hold a current NV1 security clearance. In the instance a suitable candidate holding an NV1 clearance is not identified, candidates holding a Baseline clearance can be considered.
Please NOTE: to be considered for this role you MUST be an Australian Citizen.

Excellent communication and interpersonal skills are essential for this role.

Please click the APPLY NOW button or send your resume directly to in WORD format only.

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