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Service Desk Analyst - Level 1

Location:

Victoria

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

Start ASAP

Job reference:

JO-1707-511029

Start date:

2017-10-10

Contact email:

carly.llorente@talentinternational.com

Advertiser:

Carly Llorente

Your brand new role will see you delivering customer service excellence as well as assisting the team in ensuring all Service Levels and KPI's for the Service Centre are met.
 
Skills and experience 
  • Demonstrated ability to deliver high customer service, prompt and timely execution of tasks, and experience managing client expectations
  • Ability to define processes and procedures
  • In depth knowledge of a range of Operating Systems and desktop products including installation, configuration and proven technical diagnosis and problem resolution skills (hardware, software and peripherals)
  • Good problem solving skills and ability to prioristise workload to meet SLA's
  • ITIL certified, Service Now, retail POS highly regarded
 Apply now to secure an interview or contact Ali on 03 9236 7700 for a confidential discussion


 
 

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