Service Desk Officer - Contract



Work type:



Information & Communication Technology


3 month contract

Job reference:


Start date:


Contact email:


Elizabeth Trujillo

Our client is looking for dynamic and well experienced Service Desk Officer.  

You will be providing First Level Help Desk services within a key operating unit responsible for supporting the business units throughout South Australia. You will provide key frontline customer service support.

Main responsibilities:
  • Providing efficient and effective first level help desk support for standard desktop applications, and other approved and installed software on personal computers.
  • Preparing and distributing information in relation to access to users across the network or by other means.
  • Monitoring the progress of escalated issues and updating customers on status.
  • Communicating major incident, planned outages and future operation changes to users of the network.
  • Assisting in the planning, development and delivery of standard desktop application support, and self help tools and applications.
Required Experience:
  • Customer Service background
  • At least 1 year of experience in a similar formal Help Desk environment and with the following Technical tools: - call logging system - Windows XP, Office 2003 - Active Directory, LAN & WAN technologies - Remote Tools (Dameware, SMS Management Console).
Key Attributes:
  • Outstanding Communication and customer care / services skills.
  • IT problem- solving skills including the ability to explain solutions clearly in technical and non-technical terms.
  • Organisational skills and the ability to keep accurate work records.
Highly regarded Qualifications:
  • Certificate II, III or IV in Customer Service related discipline.
  • Certificate III or IV in Information Technology.
  • Microsoft Certified Help Desk Technician
  • HDI Customer Support Specialist
If the role sounds of interest, please apply by clicking the "APPLY FOR THIS ROLE" button or call Elizabeth on 08 8228 1564 for a confidential chat.

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