Service Desk Operator



Work type:



Information & Communication Technology


$30.75 per hour

Job reference:


Start date:


Contact email:


Marissa Gough

If you are looking for a long term contract in a supportive team environment with high staff retention rates and a strong focus on staff development then read on. This large Government Department based in Brisbane's CBD is currently seeking two Service Desk Operators for 12 month contracts with strong chance of extension beyond this point - get your foot into the public sector.

We're seeking a person with the following:
  • Customer service experience working in a busy Serice Desk
  • Extensive experience with LANDesk Service Desk software
  • Extensive experience with WebCC call management software
  • Extensive experience in supporting Apple and Samsung mobile devices using Mobile Iron
  • Experience providing excellent customer service to a diverse client base
  • Advanced communication skills in responding to clients with various backgrounds.  e.g. Executives, Scientists, field workers,  
  • Extensive experience in problem solving and troubleshooting techniques
  • Extensive technical knowledge background to work within a dynamic team environment.

 Essential Qualifications/Certifications/Skills:
  • Microsoft Exchange 
  • Microsoft Active Directory 
  • Microsoft Windows Desktop and Tablet operating systems
  • Microsoft Office product suite 
  • Citrix
  • Data Network Communications
  • Mobile Technologies (iPhone and iPad)
  • Use of MobileIron and RSA SecurID tokens for mobility solutions.
  • LANDesk Service Desk software (or similar) 
Desired Personal Qualities:
  • Ability to adapt quickly to changes in technologies and process
  • Commitment to customer service
  • Ability to absorb and organise a large amount of information.
  • Enjoys working and participating in a team environment. 
  • Fast learner and efficient worker.
  • Proactive and self-motivated.
  • Analytical and Methodical.
  • Welcomes feedback on their performance
  • Good attention to detail. 
If you are interested in this role please apply online now. 

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