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Service Desk Support


Melbourne C B D

Work type:

Full Time


Information & Communication Technology


$60,000 - 65,000 Base + Super

Job reference:


Start date:


Contact email:


Wes Elsayed

About the company
This organisation is the number 1 outdoor advertising company in the world, playing a major part in transforming urban landscapes across the globe. They have a massive opening in there Melbourne office for a Service Desk Support Engineer. 

Location: St Kilda but must be able to travel to Port Melbourne once or twice a week. 

Key Objective
The primary function of this role is to operate as a member of the IT Support team providing end-user support for technology-based platforms to assist staff members in achieving business goals and requirements.

Provide IT support
  • Manage service desk tickets relating to issues in Australia & New Zealand
  • Provide face-to-face, telephone and online support for the organisations technology systems including; IT administration, 1st and 2nd line support
  • Undertake and assist with IT projects
Maintain hardware and software
  • Rollout of standard operating system environment (SOE) and hardware
  • Maintain IT assets
  • Manage printing resources
  • Manage centralized storage
  • Manage VOIP telephony solution
Monitoring and Reporting
  • Daily physical check of comms/server rooms equipment
  • Review and action system alerts and notifications
  • Report potential issues through to team
  • Collaborate with team members
  • Escalate to direct manager as appropriate
  • Liaise with staff and business leaders; as required
  • Provide user workspace training; as required
  • Liaise with 3rd party vendors and contractors
  • Adhere to companies Corporate general and IT Security policies
  •  Ensure server room and fixed IT assets are secure and in sound working order

Interested? Push the "APPLY NOW" button or alternatively call Wes on (03) 9236 7766 if you feel like you match every criteria and and happy with the requirements or send me a confidential email with your CV and why you feel like you're relevant to the role

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