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Service/Help Desk Analyst



Work type:



Information & Communication Technology


Government department

Job reference:


Start date:


Contact email:


Michael Tran

Working with this large government department you'll join an existing service desk team providing support to a diverse user base of government clients.

  • Provide a quality first point of contact for customers for ICT incidents and requests.
  • Respond to requests and incidents following the defined processes, including escalation procedures.
  • Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.
Ideal Candidate:
  • Microsoft Exchange, Active Directory, Office product suite experience
  • Experience with LANDesk Service Desk software or other ticketing tools
  • Experience with WebCC call management software
  • Experience with Microsoft Windows Desktop and Tablet operating systems
  • Experience in supporting Apple and Samsung mobile devices using Mobile Iron
  • Experience providing excellent customer service to a diverse client base
  • Advanced communication skills in responding to various clients
  • Extensive experience in problem solving and troubleshooting techniques
  • Extensive technical knowledge background to work within a dynamic team environment
  • ITSM Service Desk software experience
  • Experience working in a government department

Please "Apply for this role"  or contact Michael Tran or Matt Brearley on 3221 3333 for further information.

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