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Service Support Analyst - Information Management

Location:

New South Wales

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

Competitive

Job reference:

JO-1905-530281

Start date:

2019-05-15

Contact email:

anna.au@talentinternational.com

Advertiser:

Anna Au

Service Support Analyst
Parramatta
6 Months Contract


Talent International is working in partnership with a large government organisation to assist in sourcing an experienced 'Service Support Analyst'.

Key Accountabilities:
  • Utilise appropriate tools and methods to address user support queries and return user's ICT systems and networks to optimum efficiency 
  • Manage set-up activities for ICT devices and systems and monitor their performance to limit or prevent loss of service to end users 
  • Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages 

Key challenges 
  • Balance competing demands to ensure customer Service Level Agreements are met 
  • Develop and maintain knowledge and technical capability across diverse and dynamic hardware, technologies, platforms and applications


If you would be interested in this role please submit your cover letter and CV in Word format only by clicking the "APPLY NOW" button below or anna.au@talentinternational.com



 

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