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Servicedesk Analyst



Work type:



Information & Communication Technology


$28.00 per hour

Job reference:


Start date:


Contact email:


Adrianne Nava

  • Several positions available
  • CBD Location
  • 3 months contract

Our client is looking for dynamic and well experienced Help Desk Officers.

You will be providing First Level Help Desk services within a key operating unit responsible for supporting the business units throughout South Australia. You will provide key frontline customer service support.

More specifically;
  • Providing efficient and effective first level help desk support for standard desktop applications, and other approved and installed software on personal computers
  • Preparing and distributing information in relation to access to users across the network or by other means.
  • Monitoring the progress of escalated issues and updating customers on status
  • Communicating major incident, planned outages and future operation changes to users of the network
  • Assisting in the planning, development and delivery of standard desktop application support, and self help tools and applications
Required Experience:
  • Customer Service background
  • At least 1 year of experience in a similar formal Help Desk environment and with the following Technical tools: - call logging system - Windows XP, Office 2003 - Active Directory, LAN & WAN technologies - Remote Tools (Dameware, SMS Management Console)
Key Attributes:
  • Outstanding Communication and customer care / services skills
  • IT problem- solving skills including the ability to explain solutions clearly in technical and non-technical terms
  • Organisational skills and the ability to keep accurate work records

If this sounds of interest, please send us your resume immediately or click on the "Apply" button below.

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