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Support Analyst


New South Wales

Work type:



Information & Communication Technology



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Manisha Bakhru

Support Analyst
NSW Government Organisation
11 months with a view to extend
Charlestown Location

Talent International is working in partnership with a government organisation in assisting in sourcing a Support Analyst on a contract based at Charlestown.

The Service Desk Agent is a foundational level position responsible for resolving caller requests in line with client service level agreements and accurately logging the resolution or investigative work performed into a Service Desk enterprise ticketing system.

Essential skills and experience
·        Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications.
·        Excellent verbal communication skills in providing instructions, advising and consulting.
·        Proficiency in documenting technical investigation and outcomes accurately and concisely.
·        Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
·        Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating matters in crisis situations.
·        Demonstrated ability in handling difficult customer interactions and problem-solving while maintaining high level of customer satisfaction.

To apply for this opportunity, please submit your application in Word format only to Manisha Bakhru at or by clicking the "APPLY NOW" button below.


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