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Support Analyst

Location:

New South Wales

Work type:

Contract

Classification:

Information & Communication Technology

Salary:

Competitive

Job reference:

JO-1901-526478

Start date:

2019-01-11

Contact email:

manisha.bakhru@talentinternational.com

Advertiser:

Manisha Bakhru

Support Analyst
NSW Government Organisation
11 months with a view to extend
Charlestown Location


Talent International is working in partnership with a government organisation in assisting in sourcing a Support Analyst on a contract based at Charlestown.

The Service Desk Agent is a foundational level position responsible for resolving caller requests in line with client service level agreements and accurately logging the resolution or investigative work performed into a Service Desk enterprise ticketing system.

Essential skills and experience
·        Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications.
·        Excellent verbal communication skills in providing instructions, advising and consulting.
·        Proficiency in documenting technical investigation and outcomes accurately and concisely.
·        Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
·        Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating matters in crisis situations.
·        Demonstrated ability in handling difficult customer interactions and problem-solving while maintaining high level of customer satisfaction.


To apply for this opportunity, please submit your application in Word format only to Manisha Bakhru at manisha.bakhru@talentinternational.com or by clicking the "APPLY NOW" button below.



 

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