Support Analyst - Level 1


New South Wales

Work type:



Information & Communication Technology


$25 per hour

Job reference:


Start date:


Contact email:


Pinki Verma

  • Government Client
  • 12 months contract with a view to extend
  • Parramatta location
  • Competitive Hourly rates.
Our client, a large Government Department requires multiple Support Analyst to join their team.
Support Analyst will involve in inbound call management, level 1 trouble shooting for basic hardware, software and network issues this role is ideal for someone who has some background in customer service or phone support as you will be supporting in a busy call centre environment.
Key Accountabilities-
  • The position will work within a team of Level 1 analyst on rotating shifts covering 24/7 hour operations and on call.
  • The Service Desk Support team has the overall aim of achieving excellent levels of customer satisfaction and ensuring that client Service Levels, specified within their Service Level Agreements.
In addition the ideal candidate will to have:
  • Exceptional customer service skills
  • Experience in working to SLA's
  • Strong communication skills (written and verbal)
  • Accurate typing abilities
  • Ability to work flexible hours
  • Experience in MS Office, Windows and Active Directory (not mandatory as training will be provided).
This is a great opportunity to work in a high-paced and challenging environment. If this sounds like you then please submit your application in Word format only by clicking the "APPLY NOW" button below or 

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