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System Support Analyst


Sydney C B D

Work type:

Full Time


Information & Communication Technology


$70000.00 - $80000 per annum

Job reference:


Start date:


Contact email:


John Brogan

  • Systems Support Analyst
  • Experience in End User Software required - SOE
  • Excellent Sydney CBD location
  • Supporting Multiple Sites and Users
A client I have partnered with in Sydney CBD are growing at a rapid rate and are adding to their System Support team and as a result are looking to hire a permanent Support Analyst.

The role will focus on Desktop Support, dealing with incident responses and the identification of system issues and ongoing technical support to ensure the systems remain robust and functional.

This would be on-site with a client therefore you would need to have a strong personality to deal with the end users face to face.
  • Using in-house ticketing system to log, track and communicate issues with users
  • Supporting Server Infrastructure
  • Supporting End User Computing, Corporate SOE's etc
  • Managing network environments
  • Assisting remote office users
  • Solving issues on Desktops, Mobiles, phone systems and Laptops
  • Solving system issues by identifying root causes
  • Acting as the escalation point of System issues
  • Providing 24/7 support (rotational)
  • Provision of some 1st, 2nd  Level Technical Support
  • Incident Management, Problem release managements and Change Management tasks
  • Testing of Enhancements to the System
  • Creation and Maintenance of technical documentation to ensure operational support is maintained
  • Working on Desktop and Server side software installation and configuration or systems
Requirements of the candidate:
  • Over 2 years experience in supporting IT applications
  • Experience with Google Applications and Cloud such as IAAS, Saas, Paas
  • Hands on SOE/End User Computing support experience
  • Networking experience in Subnets, DHCP, Wireless
  • Office 365 Support experience
  • Exchange 2012 - 2016 experience
  • Active Directory Administration experience
  • Windows Server 2012 - 2016 exposure
  • Good general understanding of financial industry (investment banking ideally) is preferred
  • Strong communication skills (both written and verbal)
 This role will be highly attractive to the right person so please apply if you are looking a new career change

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